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FAQ & Knowledge Base

General questions about the payment system

What is a Merchant Account?

A merchant account is an intermediary account that captures and holds funds generated from Credit Card and Debit Card Sales. From there, they are released to your business’s bank account.

What is a payment gateway?

A payment gateway works with your shopping cart to collect payment details from your customers. The gateway securely transmits the card information through our processor and we generate an “approved” or “declined” message in real time. This is how you connect your website, your customer’s payment method and all the involved financial institutions.

What payment methods can I accept through PSiGate’s Payment Gateway?

PSiGate’s Payment Gateway supports the following payment methods:

  • VISA
  • VISA DEBIT
  • MASTERCARD
  • AMEX US
  • AMEX CANADA
  • Interac Online
What currencies can I accept through PSiGate’s Payment Gateway?

You can accept payments in Canadian and US Dollars.

What currencies can I accept through PSiGate’s Payment Gateway?

You can accept payments in Canadian and US Dollars.

How do I get set up with PSiGate?

You can apply online for one of our packages or you can contact us for more details or to build a custom plan.

How long does the process take?

It usually takes 24-48 hours to review your application. An underwriter will contact you to discuss your application and take you through the next steps in the set up process.

What supporting documentation do I need to provide to get set up?

You will need the following documentation:

  • Your company’s business registration/license or Articles of Incorporation
  • An embossed VOID cheque for a business bank account for each currency you require
How do I confirm that my shopping cart integrates with PSiGate’s Payment Gateway?

Please click here to review a list of the top shopping carts that we integrate with. If you are using another shopping cart, or creating a custom solution, please contact us to discuss the procedure for integration.

Do you service businesses outside of North America?

PSiGate works with thousands of businesses in Canada and the United States. Unfortunately, we are unable to service businesses that are registered outside of North America at this time.

I am a Canadian merchant and I already have a merchant account, can I use PSiGate’s Gateway?

Yes! PSiGate is compatible with most Canadian Merchant Accounts. Please contact us today to find out if your merchant account is compatible and for a free “Gateway-Only” quotation.

I am a US merchant and I already have a US merchant account, can I use PSiGate’s Gateway?

Yes! Just ensure that your merchant account can be processed through one of the following:

  • FDMS Nashville (ENVOY)

Better yet, contact us today to learn about our aggressive rates for US merchant accounts.

What types of business are prohibited?

The following types of businesses are prohibited:

  • Pornographic /Adult material
  • Alcohol, Illegal Drugs, Tobacco, Nicotine
  • Drug Paraphernalia
  • Firearms and Ammunition Sales
  • Collection agencies or firms involved in recovery of past due receivables.
  • Online Gambling
  • Multi-Layered Marketing Program Sales
  • Offshore/Remote IT Tech Support Companies
  • Any service providing peripheral support of illegal activities.

Solutions and Pricing

How does pricing work?

Our approach to pricing is simple. We believe that each business is different and have different needs when it comes to pricing. Our merchant accounts are qualified for eCommerce, so there are no hidden “non-qualified” or “differential fees.” Our Sales Consultants will work with you to develop a pricing model that makes the most sense for your company.

What is the Virtual Terminal and how does it work?

With our Virtual Terminal, you can turn any device with an internet connection and a web browser (Desktop, Tablet, Laptop, Mobile Device) into a credit card payment terminal at a fraction of the price of a point-of-sale terminal. The Virtual Terminal allows you to process secure, real-time credit card payments online – all you need is a web browser with an internet connection.

What is recurring billing and how does it work?

Recurring billing allows a merchant to automatically bill their customer on a regular interval. Recurring billing is included with all PSiGate accounts at no extra charge.

Interchange Rates Update 2024

Visa and Mastercard have announced changes to their domestic Interchange programs. These changes are a result of the voluntary commitment made to the Government of Canada to reduce the cost of card acceptance for small and medium-sized merchants.

Funding

How often does funding occur?

Generally, we fund our merchants on a daily or a weekly interval. The funding schedule will be determined by an underwriter based on the nature and model associated with your e-commerce business.

What banks can I use?

Canadian merchants can use any Canadian bank. We are unable to fund personal accounts. The account must be under your businesses name. US merchants can use any major American bank. Again, the account must be under your businesses name.

Technical Support

Who do I contact for assistance getting set up?

Our experts and local technical support can assist you with getting set up with our gateway solution. Please contact support@psigate.com or give us a call at 1-877-374-9444 and we will be happy to assist.

Who do I contact for other technical issues?

Please contact support@psigate.com or give us a call at 1-877-374-9444 and we will be happy to assist.

I am an existing PSiGate Merchant, Who do I contact for questions about my account?

Please email merchant.services@psigate.com or call 1-877-374-9444. Please be sure to provide your CID number in the email subject line.

If you have any questions you can always ask

You can always turn to us for help

+1-877-374-9444
Phone (USA & Canada)
USA & Canada
Suite 200, 400 Applewood Crescent, Vaughan, Ontario
Speak To Our Friendly Team
merchant.services@psigate.com
9:00 a.m. - 5:00 p.m. EST
Monday - Friday